gipsy FAQs

FREQUENTLY ASKED QUESTIONS

SetUp

How do I set up my gipsy


Simply plug the gipsy into your existing router. Then go to the gipsy online login to register your gipsy.




Where do i find the gipsy online portal


You can find the online portal at http://www.hipsy.home




IF SOMEONE ELSE COMES TO MY HOME WITH THEIR TABLET, LAPTOP OR PHONE AND WANTS TO CONNECT TO MY INTERNET, WILL THE GIPSY PROTECT IT?


When a visitor comes to your home and connects to the internet they have to connect to HIPSY for them to be protected, if they connect straight to your normal Wi-Fi they will not be. You can disable the wireless on your main router so that no one even close by can get connected without my security in operation. You never know where they have been!




IF SOMEONE WERE TO TRY TO CONNECT TO MY GIPSY WILL THE DEVICE BE SHUT OFF, DOES IT RECOGNISE THE ATTEMPT?


The gipsy will not let anyone connect to connect if they do not have the right user name and password. If it recognizes malicious activity in your network that is attacking a device, it will block the hack or stop the activity without affecting the device itself. It will log that activity and report to the SOC for analysis and action. The whole concept of the way we connect to our IPS's is that no one can connect unless we give them access. If by some, highly unlikely, chance someone did manage to connect, then it would be wise to change every authorised person's password anyway!




MY BUILDING DOES NOT LEND ITSELF TO INSTALLING WIRES TO LOCATE A GIPSY WHERE I WANT IT (3 FLOORS UP AND THROUGH CONCRETE) WHAT DO YOU RECOMMEND I DO?


As with any networking the dilemma is easily solved by using repeaters that can be installed through your electrical circuits. In some circumstances it is easy to set the GIPSY in repeater. Contact support for more information specific to your environment.




HOW CAN I TELL IF MY GIPSY IS WORKING?


Your GIPSY will have two lights showing, intermittently flashing, at the point where your network cable is plugged in. At the opposite end of your GIPSY you will see a small red light and occasional a green light through an aperture in the case. These lights will flash from time to time, but not enough to distract you.
Once powered on, you should be able to connect to the gipsy's wifi access point, and view the configuration pages at http://www.hipsy.home or http://www.gipsy.home.
Once connected you can browse to the STATUS page which will detail the configuration details. If the gipsy has blocked any bad traffic, then it will be shown in both the configuration page's 'Alerts' tab, and also sent to the SOC to be listed in the Userportal's device report.
From my PC/Laptop/Tablet/Phone etc.; your wireless connections will show you connected and secure, with internet connection.




CAN I CONNECT ANY DEVICE WITH ANY OPERATING SYSTEM?


Yes. All gipsy's are manufacturer and operating system agnostic. They have been tested to work with all Windows operating systems, Android, and Apple products as well as many other manufacturer's devices.





Device not Working

My broadband seems much slower


Your gipsy should not overly affect the broadband speeds in your home. There can at times of high internet traffic be a small slowing of the connection but this would be due to the device being required to do more work.




There is no power in the gipsy


Check that the plug is connected properly. If you still have no power then check with a similar plug in your home. If you still have no power then please contact support.




WHAT IF THE DOG EATS MY DEVICE?


If it eats the gipsy, then the dog could be in trouble. It's big and mains powered. The gipsy will need replacing; you can obtain the replacement through the cart, under accessories. You only need to pay the cost of the hardware, and then you will need to set up the device with the current Protection Services, through reallocation in our user portal.





Understanding Cyber Security

What does IPS stand for?


Your gipsy is an Intrusion Protection System. An intrusion detection system (IDS) is a device or software application that monitors a network or systems for malicious activity or policy violations. Any intrusion activity or violation is automatically monitored by our team. gipsy combines outputs from multiple sources and uses alarm filtering techniques to distinguish malicious activity from a false alarm




What is malware?


Malware is software that is specifically designed to disrupt, damage, or gain unauthorized access to a computer system.




WHAT IS AN IPS (INTRUSION PREVENTION SYSTEM)?


An Intrusion Prevention System (IPS) acts as a gatekeeper between you and the internet. It inspects all the electronic data that is sent between your personal devices and the internet. If any malicious communication is discovered, then the data is stopped at the gate and an alert message is recorded for later evaluation. This method of protection physically stops the data from actually reaching and damaging your sensitive devices, unlike antivirus or antimalware software which are only able to work after the virus or malware has already reached your computer.





Kids Queries

How do I stop my kids watching porn?


Our system can be set to block porn sites. Go to the rules section of the gipsy online portal and select block porn We have a database of thousands of sites including the world's most popular porn sites but it is worth noting that new sites continue to come online so we can't stop everyone.




How do I limit the time my kids spend online


This feature will become available in Q2 2020. In the gipsy online portal simply slect the device and enter a daily timeline. This time can be extended should you wish to grant extra time in a given day.




I want to watch porn from time to time


At present the only option through our system is to either allow or block porn. We suggest that you temporarily turn off the block when you want to access an adult site. It is worth remembering that only administrators can turn on and off such access so please remember to not share your administartor password with your children.




I want to gamble from time to time


At present the only option through our system is to either allow or block gambling sites. We suggest that you temporarily turn off the block when you want to access a gambling site. It is worth remembering that only administrators can turn on and off such access so please remember to not share your administartor password with your children.





Pricing

Why do I have to pay an annual subscription?


gipsy is a mixture of hardware, software and services. Buying the device itself would be pointless without our patented software, constant security updates and our specialist staff tracking threats to your business.





Adult Options

I want to watch porn from time to time


At present the only option through our system is to either allow or block porn. We suggest that you temporarily turn off the block when you want to access an adult site. It is worth remembering that only administrators can turn on and off such access so please remember to not share your administartor password with your children.




I want to gamble from time to time


At present the only option through our system is to either allow or block gambling sites. We suggest that you temporarily turn off the block when you want to access a gambling site. It is worth remembering that only administrators can turn on and off such access so please remember to not share your administartor password with your children.




How do I stop my kids watching porn?


Our system can be set to block porn sites. Go to the rules section of the gipsy online portal and select block porn We have a database of thousands of sites includes the worlds most popular porm sites but it is worth noting that new sites continue to come online so we cant stop every one.





Product Queries

HOW MANY DEVICES CAN MY HIPSY PROTECT AT ONCE?


The number of devices is limitless. As long as they are within Range then the capacity is determined by the volume of data being transmitted at any time and the number of connections. The capacity is no more or less than that of your existing wireless router.




ARE GIPSY AVAILABLE AND OK TO BUY, USE ANYWHERE IN THE WORLD?


One of the reasons we have built our devices on hardware and software suitable for use anywhere in the world is because they meet Regulatory Compliance and safety standards of the EU and the FCC (which are acceptable worldwide) the RSS of Canada, Australia and New Zealand (Class B emissions). You may have to pay duties and taxes when you receive the device from outside your country.




IS THE WIRELESS RANGE OF MY GIPSY THE SAME AS MY ROUTER. DOES IT DEPEND ON THE DISTANCE OR THE CONSTRUCTION?


The GIPSY is broadcasting a wireless signal to the devices that connect to it, exactly the same as your router. So, it is affected by the construction and distance just as any wireless device. The wireless we use the best available at the time of manufacture. The GIPSY connects to your router with an Ethernet cable, this means you can position one or more GIPSY's at various places around the building, so you not only get zonal protection you can position the GIPSY in the optimum position for wireless signal. If this flexibility is not enough we can provide a USB wireless antennae that may, in your location, help the signal quality. The chosen wireless optimises the quality with a range of signal; this in itself prevents anyone that you cannot see from even trying to gain access to your system.




ARE MY PROTECTION POLICIES UPDATED REGULARLY AND DO I NEED TO DO ANYTHING TO KEEP THEM THAT WAY?


Your protection policies are updated at least every hour by the SOC when your gipsy is online. That time is synchronised with the SOC when the center updates the Phishing & Malware policies, so you are always up to date and protected against the very latest threats. Any major threats that are released in-between regular updates will be pushed to your gipsy in an out of band update, as and when the SOC feel it is necessary. You can of course configure and update your policies more regularly, by logging in and using the online 'User Portal'.




HOW LONG WILL MY DEVICE LAST?


As with any computer, the life is more to do with technology advances and software updates rather than physical constraint. The device will physically last until the dog eats it. The innards to the gipsy's are all the latest as at the time of delivery. Software is updated every day, as required, so there is no reason why it should not last and be useable until technology requires an upgrade, maybe every 3 years. Remember this is a subscription to a service which just happens to need a piece of hardware to connect and run the service.




HOW DO I GET SOFTWARE UPDATES?


Software updates are available continuously, without service interruption. The gipsy communicate with the SOC through a secure cloud ‘Matrix'. All software and protections are updated as long as or when you first log on. The servers at our SOC are on 24/7 so your devices are always up to date.




IF I A GIPSY DO I STILL NEED TO HAVE VIRUS AND MALWARE CHECKING ON MY PC OR IPAD OR MOBILE OR ANYTHING?


An IPS by very definition is there to primarily stop attacks coming in, stop phishing and detect any malware infection in action. It does not scan what is on your computer, but rather looks at traffic coming to and leaving from your PC and other devices. We like the latest terminology, Defence in Depth. DoD is the placing of security at various points in a network. Our detection is excellent and up to large corporate standards. However we like multi-layered security so we strongly advise the use of a reputable virus and Malware checker. There are many good end user protections. Some free and some with high price tags. It is your choice but if you use our exploit, phishing and malware protection then most free applications are more than adequate.




SO, I HAVE A GIPSY, AVG ANTIVIRUS AND I SCAN WITH MALWAREBYTES EVERY DAY; IS MY HOME OR OFFICE NOW COMPLETELY SAFE?


We would like to make such a claim. Many do imply they offer 100% security but they are lying! The decision is the same as any person or organisation has to make - the level of protection vs the cost of protection. Some large corporations spend millions on security, a lot of it on salaries for experts. What we can say is that our 15 years of research and leading solutions utilised by the top security vendors are now offered to the home, traveller and small business. We are the service and the devices are the tools, the Protection Policies are the best available for you. We see gipsy and the service as the most important zonal and personalised protection available to you, BUT do please keep your multi layered defence.




CAN I UPDATE MY PROTECTION POLICIES MANUALLY?


Yes. You can fine tune your policies and update your devices immediately by logging into the online 'User Portal'.